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The One Thing that Changes Everything: The Speed of Trust by Stephen Covey

The Speed of Trust: The One Thing That Changes Everything by Stephen Covey

Trust is one of the most essential elements of human relationships. It affects our personal and professional lives, our happiness and success, our communication and collaboration, our innovation and creativity, our productivity and performance. But how do we build and sustain trust in ourselves and others? How do we measure and improve trust in our organizations and societies? How do we cope with the challenges and risks of trust in a complex and uncertain world?

The Speed Of Trust Stephen Covey Pdf Free Download

In his bestselling book The Speed of Trust, Stephen Covey, the author of The 7 Habits of Highly Effective People, offers a comprehensive and practical framework for understanding, developing, and applying trust in every aspect of life. He shows that trust is not a soft skill or a nice-to-have quality, but a hard-edged economic driver that can accelerate or slow down everything we do. He reveals that trust is not a matter of character or competence alone, but a combination of both. He explains that trust is not static or fixed, but dynamic and fluid. He demonstrates that trust is not only a personal or interpersonal issue, but also an organizational, market, and societal one.

In this article, we will summarize the main concepts and insights from The Speed of Trust, and provide some tips on how to apply them in your life and work. We will also answer some frequently asked questions about the book and its author. By the end of this article, you will have a better understanding of what trust is, why it matters, how it works, and how to improve it.

The Five Waves of Trust

Covey uses the metaphor of waves to describe the different levels and dimensions of trust. He says that trust flows from the inside out, starting with ourselves and then expanding to our relationships, our organizations, our markets, and our societies. He calls these the five waves of trust:

  • Self Trust: This is the first wave and the foundation of all other waves. It refers to our ability to trust ourselves, to be credible, confident, and congruent. It is based on the principle of credibility, which means having integrity, intent, capabilities, and results.

  • Relationship Trust: This is the second wave and the most common one. It refers to our ability to establish and maintain trust with others, to be trustworthy, respectful, and collaborative. It is based on the principle of behavior, which means acting in ways that inspire trust.

  • Organizational Trust: This is the third wave and the one that affects our performance and results. It refers to our ability to create and sustain trust in our teams, departments, and organizations, to be aligned, engaged, and empowered. It is based on the principle of alignment, which means having a shared vision, values, and goals.

  • Market Trust: This is the fourth wave and the one that affects our reputation and brand. It refers to our ability to generate and increase trust in our customers, partners, and stakeholders, to be reliable, responsive, and competitive. It is based on the principle of reputation, which means delivering on our promises and exceeding expectations.

  • Societal Trust: This is the fifth wave and the one that affects our contribution and legacy. It refers to our ability to contribute and make a positive difference in our communities, societies, and the world, to be responsible, ethical, and generous. It is based on the principle of contribution, which means creating value and making an impact.

Covey argues that each wave of trust has its own laws, language, and skills, and that we need to master them all to achieve high levels of trust in every area of life. He also suggests that each wave of trust has a ripple effect on the others, creating a virtuous or vicious cycle of trust or distrust.

The Thirteen Behaviors of High-Trust Leaders

Covey identifies thirteen behaviors that are common among high-trust leaders, people who can inspire and cultivate trust in themselves and others. He says that these behaviors are not innate or fixed, but learnable and actionable. He also says that these behaviors are not independent or isolated, but interrelated and synergistic. He describes these behaviors as follows:

  • Talk Straight: This means being honest, clear, and direct in your communication. It means avoiding lies, exaggerations, manipulations, or hidden agendas. It means saying what you mean and meaning what you say.

  • Demonstrate Respect: This means showing genuine care and concern for others. It means treating them with dignity, kindness, and courtesy. It means valuing them as human beings, not as objects or means.

  • Create Transparency: This means being open and authentic in your actions and interactions. It means sharing relevant information, feedback, and opinions. It means avoiding secrets, hidden motives, or ulterior motives.

  • Right Wrongs: This means admitting and correcting your mistakes. It means apologizing sincerely and making amends. It means seeking forgiveness and granting forgiveness.

  • Show Loyalty: This means being faithful and supportive to your colleagues, friends, and family. It means giving credit where credit is due and speaking positively about them behind their backs. It means protecting their interests and reputation.

  • Deliver Results: This means fulfilling your commitments and exceeding expectations. It means doing what you say you will do and doing it well. It means producing quality work and adding value.

  • Get Better: This means continuously improving yourself and your skills. It means seeking feedback, learning from mistakes, and embracing change. It means setting goals, taking action, and measuring progress.

  • Confront Reality: This means facing the facts and dealing with the issues. It means acknowledging problems, challenges, and opportunities. It means taking responsibility, making decisions, and taking action.